This Privacy Policy (“Policy”) describes how Okrate FZ-LLC (“Okrate”, “we”, “our”, or “us”) collects, uses, discloses, transfers, stores, and protects personal data in accordance with the applicable laws of the United Arab Emirates, including but not limited to the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
By accessing or using our website, platform, or services (collectively, the “Services”), you agree to the terms of this Policy.

Definitions
For clarity, the following terms apply:
“Personal Data”: Any information that relates to an identified or identifiable individual.
“Processing”: Any operation performed on personal data, including collection, storage, use, disclosure, etc.
“Data Subject”: The individual whose personal data is processed.
“Controller”: The entity that determines the purpose and means of processing personal data.
“Processor”: The entity that processes personal data on behalf of a controller.

1. Scope of Application
This Policy applies to personal data collected from:
Visitors of our website and users of our platform
Customers, prospects, and partners
Any individual whose data is processed by OKRate in connection with our Services

2. Categories of Personal Data Collected
We may collect and process the following categories of personal data:
a) Information you provide directly:

• Name, email address, phone number, job title, company name
• Account login credentials

Information submitted through contact forms, chat, surveys, demo requests, or support inquiries
b) Information collected automatically:

• Device and browser type
• IP address and geolocation data
• Platform usage information (e.g., session duration, clicks, visited pages)
• Cookies and tracking data (see Section 7)

c) Information from third parties:

• Data obtained via integrated platforms or services (e.g., Google, Microsoft, calendar tools)
• Publicly available professional or business-related information

3. Lawful Basis for Processing
In accordance with Article 4 and Article 6 of the PDPL, we process personal data based on one or more of the following lawful bases:

• Consent from the data subject
• Performance of a contract or steps taken at your request prior to entering into a contract
• Compliance with a legal obligation
• Legitimate interests pursued by Okrate, provided such interests do not override the rights and freedoms of the data subject

Examples of legitimate interests may include improving user experience, internal analytics, fraud prevention, and ensuring platform security.

4. Purpose of Processing
We use personal data for the following purposes:

• To provide and maintain our Services
• To authenticate and manage user accounts
• To respond to inquiries and provide customer support
• To send administrative updates, service notifications, and marketing communications (where permitted)
• To analyze and improve the functionality and performance of our Services
• To detect, investigate, and prevent security incidents and fraud
• To comply with applicable laws and regulations

You may opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us at hello@team.okrate.app

5. Data Sharing and Disclosure
We do not sell personal data. We may share data with:

• Authorized third-party service providers, under contractual obligations to ensure confidentiality and compliance with data protection standards
• Government authorities or regulatory bodies, if required under applicable law
• Legal counsel and external advisors, in connection with claims, legal proceedings, or audits
• Prospective buyers or investors, in the context of a corporate transaction, subject to confidentiality agreements

6. International Data Transfers
Where personal data is transferred outside the UAE, we ensure that:

• The recipient country provides an adequate level of data protection, or
• Appropriate safeguards are in place, such as standard contractual clauses, or
• Data subject has given explicit, informed consent to such transfer

7. Cookies and Tracking Technologies
We use cookies and similar technologies to:

• Enable core functionalities of the platform
• Analyze usage patterns and improve user experience
• Personalize content and communications

Types of cookies we use:

• Strictly Necessary Cookies – Required for essential site functions
• Analytics Cookies – To understand how users interact with our platform
• Functional Cookies – To remember user preferences
• Marketing Cookies – To deliver relevant ads and promotions

You may manage your cookie preferences via your browser settings. For more information, please refer to our Cookie Policy

8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law, including for the establishment, exercise, or defense of legal claims.

9. Data Subject Rights
Pursuant to the PDPL, data subjects have the following rights:

• Right to access their personal data
• Right to request correction or erasure of data
• Right to object to or restrict processing
• Right to data portability (where applicable)
• Right to withdraw consent at any time (where processing is based on consent)
• Right to lodge a complaint with the UAE Data Office

Requests may be submitted to hello@team.okrate.app. We reserve the right to verify your identity prior to processing any request.

10. Data Security
We implement appropriate technical and organizational measures to protect personal data, including:

• Data encryption (in transit and at rest)
• Access controls and role-based permissions
• Secure data hosting environments
• Regular security assessments and vulnerability scans

Despite these measures, no system is entirely secure. Users are encouraged to use strong passwords and practice caution when sharing sensitive data online.

11. Children’s Data
Our Services are not directed to, nor do we knowingly collect data from, individuals under the age of 18. If you become aware that a minor has provided us with personal data, please contact us immediately.

12. Changes to This Privacy Policy
We may amend this Policy from time to time. Updates will be posted on this page, and, where appropriate, you will be notified via email or platform alert. Your continued use of the Services constitutes acceptance of any changes.

13. Contact Us
For any questions, requests, or concerns regarding this Policy or your personal data, please contact:
Okrate FZ-LLC
G10, Building-14, Dubai Internet City, Dubai
📧 Email: hello@team.okrate.app